Standard Operating Procedures (SOPs) क्या है?
Standard Operating Procedures (SOPs) are formal, written instructions that detail the step-by-step process for performing routine tasks or responding to specific situations, ensuring consistency, efficiency, and safety across an organization or multiple agencies.
ऐतिहासिक पृष्ठभूमि
The concept of SOPs originated in military, aviation, and industrial sectors to standardize processes, reduce errors, and ensure safety. In public administration, their importance grew with the need for good governance, accountability, and effective crisis management, especially after major incidents highlighted coordination gaps.